FAQs & Policies
Do you take deposits for pet assignments?
Yes! There is a 50% deposit of the total amount due at the time of scheduling for your over 5-day pet companion visits and/or all holiday pet visits.
The remaining total must be paid before the beginning of the pet assignment.
Are you licensed and insured?
Yes! Dream Pet Care, LLC is licensed as a business with the State of Arizona since 2016 and renews annually.
It is insured and bonded through Pet Sitters Associates.
What holidays is Dream Pet Care available?
Dream Pet Care is available for these major holidays:
Martin Luther King Jr. Day
President’s Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
What is the cancellation policy?
Notification Received from the Start Day
Less than 7 days prior will be charged a 100% cancellation fee of the original total amount.
Less than 14 days prior, you will be charged 50% cancellation fee of the original total amount.
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Recurring Daily Visit:
Cancellations received less than 24 hours in advance will be charged for the visit.
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If you return early from a trip, there are no refunds for unused visits.
Does Dream Pet Care have a client portal through which all daily journals, pictures etc. are found?
Yes. Go to the Become a Client page to complete a form to begin the process of becoming a Dream Pet Care client. Afterwards, you will receive an email invitation where you can fill in the remaining information about you, your home access and your pets.
The client portal allows you to request services, access daily journals, review invoices and receive service updates and pictures.
Please note that requested service dates are not approved until you receive confirmation from Kelly.
Happy Customers
